Memorial Treats You Like Family

I’ve lived most of my life in Lake Charles. Some might recognize me as Ham Reid’s daughter-in-law, owing to my father-in-law’s lengthy tenure as sheriff. Others may remember our family business, Reid and Company, that specialized in port logistics for export. But this memory isn’t about me or my family; it’s about the memorable individuals I encountered during my time as an outpatient at Lake Charles Memorial Hospital. My overall experience was exceedingly positive.

Despite being generally healthy, with only occasional visits to Memorial for lab work and 40 years ago for childbirth, a few years back I found myself in need of their GI services. The memory of certain staff members—like Cindy, who was working in pre-op admissions that day; Paris, who drew my labs; and the very kind employee who escorted me to where I had parked—remains vivid to this day.

As I underwent testing in preparation for my procedure, including routine tests like labs, an EKG and a chest x-ray, every single person—from pre-op admissions to the cardiology, radiology and GI teams—was incredibly helpful and personable.

I was already on my way home when I received a call informing me that I’d left my glasses behind. Cindy, on the other end of the line, offered to meet me in the parking garage and bring them out to me. I was taken aback—she went out of her way and came to me! Cindy’s thoughtfulness and willingness to accommodate me left a lasting impression to this day.

It’s true what they say: Memorial employees treat you like family.